Return & Refund Policy

Return and Refund Policy for BePookie.com

At BePookie.com, operated by bigO International LLP, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our Return and Refund Policy outlined below.

1. Eligibility for Returns and Replacements

  • Defective or Damaged Products: Returns or replacements are accepted only for products that are defective or damaged upon delivery.

  • Hygiene-Sensitive Items: Due to hygiene considerations, we cannot accept returns for intimate products unless they are defective or damaged.

  • Condition of Products: Products that have been opened, partially used, or tampered with are not eligible for return.

2. Reporting Damages and Defects

  • Time Frame: Notify us within 24 hours of delivery if you receive a damaged or defective product.

  • Contact Methods:

  • Required Information: Provide clear photos or videos of the defect or damage along with your order details to facilitate prompt assistance.

3. Return Process and Approval

  • Initiating a Return: Contact us through the methods above to request a return authorization.

  • Pickup Arrangement: Once your return request is approved, we will arrange for pickup within 3-5 working days.

  • Condition for Return: Ensure that products are returned in their original condition, with all packaging and tags intact.

  • Inspection: Refunds or replacements will be processed only after we receive and inspect the returned product.

  • Customer Responsibility: If the return is due to customer error (e.g., ordering the wrong product), the customer will bear the return shipping costs.

4. Refund Process and Timeline

  • Approval: Upon approval, refunds will be credited to the original payment method within 10 working days.

  • Non-Refundable Charges: Shipping charges, if applicable, are non-refundable.

  • Exclusions: Refunds are not applicable for opened, used, or hygiene-related products.

  • Processing Time: Refund processing time may vary depending on bank policies and payment gateway procedures.

5. Non-Returnable Products

  • Intimate Products: Opened, used, or tampered intimate products cannot be returned due to hygiene reasons.

  • Incomplete Returns: Products missing packaging, accessories, or those handled improperly will not qualify for a refund.

  • Promotional Items: Items purchased under promotional offers, clearance sales, or with discount coupons may not be eligible for returns.

6. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us:

By making a purchase on BePookie.com, you acknowledge and agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time, with changes effective upon posting on our website.