Shipping & Cancellation

Shipping Policy for BePookie.com

At BePookie.com, operated by bigO International LLP, we are dedicated to delivering your orders promptly and discreetly. This Shipping Policy outlines our shipping practices and procedures.

1. Shipping Destinations

  • Domestic Shipping: We ship to all locations within India.

  • International Shipping: Currently, we do not offer international shipping.

2. Processing Time

  • Order Processing: Orders are processed within 24 hours after payment confirmation.

  • Business Days: Our business days are Monday through Saturday, excluding public holidays.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 3-7 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control.

4. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor your shipment's progress.

5. Discreet Packaging

  • Privacy Assurance: All orders are packaged discreetly, with no indication of the contents, ensuring your privacy.

6. Shipping Delays

  • Unforeseen Circumstances: While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as weather conditions, logistical issues, or other disruptions.

7. Contact Information

For any questions or concerns regarding our shipping policy, please contact us:

By placing an order on BePookie.com, you acknowledge and agree to this Shipping Policy. We reserve the right to update or modify this policy at any time, with changes effective upon posting on our website.

 

Cancellation Policy for BePookie.com

At BePookie.com, operated by bigO International LLP, we understand that circumstances may change, and you may need to cancel your order. This Cancellation Policy outlines the terms and procedures for order cancellations.

1. Cancellation Window

  • Time Frame: You may request to cancel your order within 1 hour of placing it. After this period, orders enter the processing stage and cannot be canceled.

2. How to Cancel an Order

  • Contact Us: To cancel your order, please email us at yo@BePookie.com with your order number and a request for cancellation.

  • Subject Line: Use "Order Cancellation Request - [Your Order Number]" as the subject of your email.

3. Cancellation Confirmation

  • Approval: If your cancellation request is received within the allowed time frame and processing has not commenced, we will confirm the cancellation via email.

  • Refunds: Approved cancellations will be refunded to your original payment method within 10 business days.

4. Exceptions

  • Processed Orders: Once an order has entered the processing or shipping stage, it cannot be canceled. In such cases, please refer to our Return and Refund Policy for guidance on returning the item after receipt.

5. Contact Information

For any questions or concerns regarding order cancellations, please contact us:

By placing an order on BePookie.com, you acknowledge and agree to this Cancellation Policy. We reserve the right to update or modify this policy at any time, with changes effective upon posting on our website.